Choose your channel
You can choose which channel you would like Supportman to post your CSAT ratings to. While the default is to the #intercom-ratings channel Supportman creates - you can choose any channel to direct your ratings to.
Choose your CSAT ratings of interest
You can also choose which CSAT ratings you would like to be notified of. You can focus on what matters to you.
Only interested in remarks?
More specific settings allow you to choose to only receive notifications when a remark is included from the customer.
You can also specify to only focus on human-agent customer interactions, and leave Fin handled conversations notification free.
Receive time-based notifications for events of interest
Want to know in slack when a customer has been waiting for a response? This is where you can set those thresholds for events that matter to you.
Learn how your team is doing
Our AI-driven sentiment analysis rates conversations. Choose which conversations you want to be evaluated.
See how many active users you have
At the bottom of your home page, you can see how many active users you have and which Supportman plan you are on.
